Arik Air Vacancies: Ticketing & Reservation Officer, Corporate Sales Manager and Communications Manager

 Arik Air, West and Central Africa's largest carrier, seeks the services of experienced and competent candidates to fill the following vacancies in its Commercial department:

1.) Ticketing And Reservation Officer:

The Role:
The role will be responsible for selling of tickets to passengers and providing information on routes and fares.

Responsibilities:

• Must be familiar with schedules and be able to answer questions about travel times.
• Make reservations and booking for passengers as requested.
• Give accurate sales report.
  
• Must be able to help passengers who missed a flight or connection to reschedule their travel plans and get them to their destination as quickly as possible in line with company’s policy and procedure

Requirements:

• Candidate must possess degree in any discipline.
• Additional qualification in Ticketing and Reservation is an added advantage
• Must be between the ages of 21 - 35.
• Must have at least 2 years working experience in customer relation role.
• Numerical and analytical skill is need.
• Exceptional organizational and time management is required.
• Strong emotional resilience.

2.) Corporate Sales Manager:
The Role:
Responsible for the implementation and development of sales target as well as delivering professional and excellent customer Care Service.
Responsibilities:

• Generate maximum profitable revenues and passenger volumes through directing and focusing the sales team to an agreed plan and activity.
• Be able to sell the airline brand to customer
• Carry out extensive research in identifying new business opportunities. 
• Constantly seek new ventures and avenues of a commercial nature that will help the realization of the company's goals
• Establish key relationships with corporate clients and agencies to ensure maximum exposure and increase revenue
• Generate manpower training for sales staff
• Implement the ticket sales accounting system and control E-ticket system Report ticket sales result
• Network with travel agents around the country and engage in promotion campaigns 
• Monitor promotional campaigns mounted by the airline and prepare report. 
• Negotiate travel agent commission rates and set up travel agents contracts. 
• Locate and set up selling points
  
• Conduct sales forecasts and identify special periods
• Understanding the competitive market place and implementing approaches to ensure the company ahead.
• Ensuring the Sales team are developed effectively and generate a culture of high quality standards and pro-active selling.

Requirement:

• A degree in Sales or related discipline Postgraduate qualifications is an added advantage.
• Must be between the ages of 35 - 40
• Must have extensive working experience of over 8 years in a commercial airline management position is an added advantage.
• Must have high degree of commercial awareness with the ability to grasp complex business issues
• Well-developed knowledge of competition and transaction. 
• Be able to build trust with people.
• Must be result driven.

3.) Communications Manager:
The Role:
The purpose of the role is to enhance the company profile through Corporate Communication with specific responsibility for the development and implementation of a Public Relations Plan covering corporate and brand media relations, events and sponsorship and website copy.
Responsibilities:

• Develop a relationship with all relevant media news contacts in order to achieve proactive press coverage for the airline brand, personnel and products at every opportunity.
• Develop and implement a crisis management programme for the airline in the event of any negative media coverage.
• Identify key spokespeople for the airline and be prepared to brief them at short notice. 
• Develop and maintain a good line of communication with the key aviation press contacts in order to encourage regular and positive media coverage within the industry. 
• Encourage a wider target audience readership by developing creative media opportunities including lifestyle and travel.
• Maintain all website copy, updated regularly to include new product brand and corporate information. Newsletter updates to be provided on a regular basis.
• Developing partnerships with local and international Media and News agencies to ensure relevant articles are published in record time.

Requirements:

• Bachelors degree in Marketing / communications / Journalism. Age limits must be between the ages of 35 - 40.
• Must be chartered member of Nigeria Institute of Public Relations
• Minimum of 5 years experience in PR and Corporate Communications in the airline industry is an added advantage.
• Excellent communication, presentation and interpersonal skills. 
• Excellent witing skills.
  
• Ability to gain a thorough knowledge of the company’s products and attributes and to communicate these to a wide media audience.
• Exceptional organizational skills. 
• Strong Media Relations

Application Closing Date:
12th September, 2012
Method Of Application:
Interested candidates should send their applications and detailed CV to: aviationcommercial@arikair.com